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The following are the store policies at www.9soundware.com. Payment methods The accepted methods of payment at www.9soundware.com are credit card (Visa, Mastercard, American Express, Optima, Discover, Diners Club, Carte Blanche, Carte Bleue, JCB, and Eurocard), PayPal, wire transfer, purchase order, check, money order, and cash. When purchases are made at the 9 Soundware website, the transaction will appear on your credit card or banking statement as KAG*info.kagi.com. More detailed information regarding payment methods can be found here. Tax Product prices listed on the 9 Soundware website do not include sales tax or VAT. Refunds As with most electronically delivered products, 9 Soundware downloads are not eligible for refunds. However, if there is an issue regarding a purchase, please send an email to info@9soundware.com. Backup discs Orders for backup discs are fulfilled by Kagi, a third party. For order-related questions regarding the service, please contact them directly. Kagi’s contact information can be found here. | ||||||||||||||||||||||||||||||||||||||||||||||||||||